Shipping policy
Shipping Policy – Vinoraa Store
At Vinoraa Store, we aim to deliver your orders quickly, safely, and reliably.
1. Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.
2. Shipping Time
Estimated delivery time depends on your location:
- Within Kerala: 5–7 business days
- Rest of India: 7–14 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before completing your purchase.
- We may offer free shipping on selected products or promotional periods.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp, which can be used to track your shipment.
5. Shipping Partners
We use trusted courier partners to ensure safe and timely delivery of your products.
6. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time, please contact us.
In case of lost shipments, we will investigate with the courier partner and provide a suitable resolution (replacement or refund).
7. Incorrect Address
Customers are responsible for providing accurate shipping details.
Vinoraa Store is not responsible for delays or losses caused by incorrect or incomplete addresses.
8. Delivery Issues
If the package is damaged or tampered with at the time of delivery, please do not accept the package and contact us immediately.
9. Contact Us
For any shipping-related queries, you can contact us at:
📧 Email: vinoraastore@gmail.com
📱 Phone/WhatsApp:9446673734
Note:
By placing an order with Vinoraa Store, you agree to the terms mentioned in this Shipping Policy.